8 Step Problem Solving Process

8 Step Problem Solving Process-2
The Interim Containment Action (ICA) is temporary and is typically removed after the Permanent Correct Action (PCA) is taken.D4: Root Cause Analysis (RCA) and Escape Point The root cause must be identified to take permanent action to eliminate it.

The early usage of 8D proved so effective that it was adopted by Ford as the primary method of documenting problem solving efforts, and the company continues to use 8D today.Activities in D5 include: D6: Implement and Validate the Permanent Corrective Action To successfully implement a permanent change, proper planning is essential.A project plan should encompass: communication, steps to complete, measurement of success and lessons learned.The root cause definition requires that it can be turned on or off, at will.Activities in D4 include: D5: Permanent Corrective Action (PCA) The PCA is directed toward the root cause and removes / changes the conditions of the product or process that was responsible for the problem.8D must always have two key members: a Leader and a Champion / Sponsor: D2: Describe the Problem The 8D method’s initial focus is to properly describe the problem utilizing the known data and placing it into specific categories for future comparisons.The “Is” data supports the facts whereas the “Is Not” data does not.Activities in D7 include: D8: Closure and Team Celebration Teams require feedback to allow for satisfactory closure.Recognizing both team and individual efforts and allowing the team to see the previous and new state solidifies the value of the 8D process.Activities in D8 include: The 8D process has Root Cause Analysis (RCA) imbedded within it.All problem solving techniques include RCA within their structure.


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