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First you define the problem, next you measure it, then analyze it, improve it, and the final step is to control/maintain the solution. Once you find the root cause of the problem and solve it, it must be controlled so it does not occur again.
Often we’re naturally good at a couple of the phases and not as naturally good at others.
Some people are great at generating ideas but struggle implementing them.
As defined above, the solution may not completely solve problem, but it does meet the goals you establish for treating it–you may not be able to completely resolve the problem (end world hunger), but you can have a goal to help it (reduce the number of starving children by 10%).
With that understanding of problem solving, let’s talk about the steps that can get you there.
How do YOU go about solving issues in business, the supply chain, or in life?
Problem solving is a critical skill for success in business—in fact it’s often what you are hired and paid to do.
This way you can get comfortable with the steps before you use them with more complex problems.
Six Sigma Quality uses DMAIC: Define, Measure, Analyze, Improve and Control as their driving problem solving steps guide.
As a team leader/project manager, make sure everyone knows and implements their part of the solution.
Identify miscommunications and unexpected complications early – before they create drama and further setbacks.