Case Studies In Healthcare Management

Case Studies In Healthcare Management-21
This work was developed using a case study on a surgical ward.In this type of ward, in which scheduled and unscheduled operations often have to coexist and be managed, ways to minimise patient inconvenience need to be studied.There should be strict guidelines in the hospital when decisions have to made about a patients' well being because right now prescriptions are being written without insurance and being paid on installments, nurse are making decisions on DNR directives, the insurance companies are telling the doctors the way a patient should be taken care of.

This work was developed using a case study on a surgical ward.In this type of ward, in which scheduled and unscheduled operations often have to coexist and be managed, ways to minimise patient inconvenience need to be studied.There should be strict guidelines in the hospital when decisions have to made about a patients' well being because right now prescriptions are being written without insurance and being paid on installments, nurse are making decisions on DNR directives, the insurance companies are telling the doctors the way a patient should be taken care of.

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Pierre contacted International SOS to help him deliver quality medical care while keeping a lid on costs.

We conducted a full audit of the company's current health cover and made recommendations which were accepted.

Firstly, International SOS centrally managed the healthcare programme from Jakarta with a small team of a doctor, nurses and several administrators.

Employees could contact this team via a dedicated phone line and get medical advice as well as referrals to our accredited network of primary care physicians, specialists, dentists, and hospitals.

The case study below illustrates how International SOS centralised oversight, management and reporting for a client’s healthcare management program bringing considerable efficiencies.

Service: Healthcare administration services Location: Jakarta, Indonesia Pierre Thibaut, HR Manager of a multinational mining corporation in Indonesia, inherited a healthcare programme from his predecessor and saw the need for improvement.A framework based on event‐driven process chains (EPCs) methodology, the entity‐relationship model and discrete event simulation is presented to define and analyse the current state of a surgical ward and design a future system.The modelling of the processes, activities and sub‐activities, which took up a great amount of ward resources, allowed a what‐if analysis to be developed which simulates various scenarios and assesses their performance.The decision to use Delphi methodology for the information collection stage before starting the BPR process is not found in other studies in the literature. (2011), "Business process re‐engineering in healthcare management: a case study", Business Process Management Journal, Vol. Moreover, the use of models based on EPCs methodology allowed the panel of experts to develop models to examine and understand the resource requirements of medical assessment units and to provide a framework or develop standards that hospital developers and clinical managers can consult. International SOS conducted reviews of diagnosis and treatment and verified the amounts patients were billed.Pierre received monthly reports on what had been spent, on what and where, so that he could gain visibility on key health issues and identify preventive health and wellness programs for employees.Running a healthcare plan for thousands of employees requires competent administration, excellence in case management, and a solid network of doctors, hospitals and health providers.When your company does not have an adequate medical programme in place, costs can escalate along with increased employee sick time and lowered productivity.The existing programme was uncoordinated and fragmented.Employees complained about having to wait too long to see a doctor and were unhappy with the quality of the medical care they received.

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