Effective Communication Case Study Analysis

Effective Communication Case Study Analysis-52
After these seven years of strong companionship, there comes a day when existing operational head of the agency was transferred to another branch creating vacancy for manager operations in this particular branch.

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This situation made me learn that that the personal relationships among employees are also sometimes affected by the decisions that are taken on the senior management level which can be only be sorted out with the help of strong leadership skills and tactics (Sims, 2002).

Each and every leader sometimes has to live in challenging times and it is very essential at that time to be moral while making each and every choice. Skill in Communication: A Vital Element in Effective Management.

Workplace dispute, as a result of internal promotion, that took place due to the shifting of operational head to another branch and this case made me learn various good things about the role of effective communication at each and every level within the organization.

Herry, James and I, being the team leaders, have been working in a local newspaper agency sharing the same office premises for many years which turned out the professional relationship among the colleagues into a very close companionship.

It was clear in Herry’s mind that this policy would fail due to the consistent increase in workload of team member and therefore she felt that James could have expressed firmer opposition to this policy which might have been set by the senior management.

This particular thought in Herry’s mind has ignited the spark of anger ultimately giving rising to a silent workplace conflict that is quite difficult to resolve through legal actions. The personal skill become evident when one attends such communication activity.The purpose of professional communication Wartella (1994) along with Zarefsky (1993) acounted the underlying the basic characteristic of the course by a very descriptive model of the intellectual pattern of the human discipline of learning communication.Besides this, Herry believed that being a less experienced employee, James lacks self confidence and the meetings that are being called up by James were just wastage of time as she takes a moment to get started and becomes diverted very easily which creates a feeling of frustration in the mind of employees. When James was asked to identify her perception of the reasons behind this conflict, she clearly stated that she is continuously facing split in the team dynamics and she considers Herry as the reason for this split and sense of disrespect. Additionally, James believed that Herry just wants to incapacitate James’ attempt to become a successful manager by making irrelevant remarks during the meeting which undermines her authority. I, being a team leader and companion of both the parties involved in dispute could not take any legal action against any of the parties and therefore decided to go for an informal communication method called mediation. There are different forms of situations which might pose problem to the communication.Presentation are basically formal form of speeches and they usually get involved with lots of visual form, graphical data based information along with audio aids, and might involve more than one speaker for such presentation in order to work as a team.It was literally the biggest deal for me, being a team leader, to identify the “spark” that ignited this disagreement and find out the most appropriate solution that can resolve the conflict and help these two people regain the sense of friendship for each other. As per the views of Herry, working with this newspaper agency for longest time period, she knows well what initiatives can prove to be helpful for the organization and what tends to create workplace issues.


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