Essays About Operations Management

Essays About Operations Management-58
(Mc Donald Official Website, 2009) The major responsibilities of a facilities manager towards customers using the facility are: Good Customer Service Customer Satisfaction Customer Retention Customer Empathy All these responsibilities are applied through employees at the front end to ensure that good customer experience of using the facility.

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Mc Donalds is very conscious about the food safety and quality and therefore it hires those managers which are leaders and controllers.

Managers checks daily the temperature of the food and it is mandatory for every manager to check the staff working on production in terms of health and safety hazards.

Mc Donalds has a number of suppliers such as coca cola, mother parkers, and sputo (Mc Donalds Official website, 2009).

These suppliers play a vital role in the facilities operations of employers.

There is a proper examination of supply chain to provide customers better availability and customer service.

Facilities managers sometimes meet the customers on their own to have their suggestion and complaints.Then we will move toward the examination of legal, health and safety obligations to be addressed by the facilities operations.In the third part, evaluate and study the administrative tools and systems which are helpful in managing and integrating facilities operations.It is due to the good management of the management staff that Mc Donalds is successful in maintaining the quality of its food.The materials and instruments for preparing food is passed through different steps to check and maintain health and safety.Facilities managers motivate the employees and properly rotate the jobs of employees depending upon their skills.As a result, we can examine this thing in the quality and safety of Mc Donalds Products.I have focused on Mc Donalds official sources for information for the purity and transparency but this is the work of human therefore there are chances of error in it.In our discussion, in order to evaluate the facilities operations management of Mc Donalds, we will first see the operational responsibilities of a manager and try to learn how these managers are capable of handling the complex process of Mc Donalds Operations.The basic reason for the need of effective management of facilities and operations is that the customers and employees are the most important assets of a company.In our discussion, we will review that how Mc Donalds is managing its facilities and operations to survive in competitive environment of today’s world.


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