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As seen above in 7 I could have been seen to be more empathic by noticing that although she implied it was okay, her non-verbal signals indicated otherwise.
Further illustration of my inability to build empathy is evident in 6 I lead the conversation to what I think is the root of the problem.
If I am to be truly client centered here I would have to have faith in the fact that carol can lead herself to the root of her problem. It involves asking the client if you have understood what they have said and secondly summarizing what has been said for the purpose of clarification (Burnard 1999).
I do not identify specifically what the problem was on leave, throughout the whole interaction.
This is a simple measure that contributes to all other factors discussed.
I must be able to put myself in the client's shoes, try to be genuine being able to understand them and communicate this to them.
It seems that there is much to be learnt from the client, as they are the experts.
Although there were many occasions where I could have.
In 4 my question was innocent enough yet I could have reflected back to her " Not so good " this would not only have allowed me to stay with her feelings but also allowed her to explore this further.
In 30 from her behavior I recognized her frustration with the situation, this seemed to appease Carol and consequently allowed us to continue.
I feel that it would have been even more beneficial to have just said, "I sense your frustration, yet I'm confused at what it's with" again I see this statement as an aid to further exploration.