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Active listening involves: The nurse in this situation maintains good eye contact, makes sure distractions are minimal, shows a genuine interest, and replies in a caring manner.The nurse does not brush off the patient's request as a minor event of her day, and with active listening techniques, she gains the trust of the patient. In nursing, conflicts or disagreements can occur when patients perceive a threat to their needs, interests, or concerns.By engaging in effective verbal and nonverbal communication and adopting therapeutic communication techniques, such as conflict resolution, active listening and imparting information to the patient, better patient health outcomes can be achieved. We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities.
Nurses must use clear, relevant, simple, adaptable, and credible language when communicating verbally.
Non-verbal communication, such as the nurse's gait, posture, facial expressions, the tone of voice, eye contact, and hand body movement, also contribute towards an effective therapeutic communication.
Communication is a dynamic process by which information is shared between individuals.
This process requires three components the sender, the receiver and the message.
One of the key features of nurse-patient interaction involves the nurse imparting information to the patient in a non-intimidating manner.
Nurses must devise individualized interventions that mitigate fears and provide emotional support and empathy toward patients.
The following example demonstrates the importance of patient-centered health education.
Giving information in a therapeutic way makes sure the elements of shared decision-making and informed consent in a nurse-patient interaction are present. Therapeutic communication (TC) is a process where communication techniques are being used to promote the wellbeing of a patient in a nursing care profession.
Messages being sent at the same time through verbal and non- verbal avenues, it is expected the receiver is able to understand the way this is communicated.
Effective communication need’s knowledge of good verbal and non-verbal communication techniques and the possible barriers that may affect good communication.