It becomes less about corporate politicking and more about finding resolutions and making the organization stronger.
3. Open-minded People Breaking down silos and communication barriers requires people to be open-minded. In the end, problem solving is about people working together to make the organization and the people it serves better.
Rather than viewing this problem simply as a hurdle that could potentially lose us the client, we took proactive measures (and a financial investment) to show our new client that we were capable of not only solving the problem – but earning their trust by responding promptly and efficiently with a comprehensive step-by-step incident report that included our change management efforts.
This experience taught us many lessons about our company and helped us to avoid many unforeseen problems.
Organizational silos are the root cause of most workplace problems and are why many of them never get resolved.
This is why today’s new workplace must embrace an entrepreneurial spirit where employees can freely navigate and cross-collaborate to connect the problem solving dots; where everyone can be a passionate explorer who knows their own workplace dot and its intersections.
When you know your workplace dot, you have a much greater sense of your sphere of influence.
This is almost impossible to gauge when you operate in silos that potentially keep you from having any influence at all.
Problem solving is the essence of what leaders exist to do. As leaders, the goal is to minimize the occurrence of problems – which means we must be courageous enough to tackle them head-on before circumstances force our hand.
We must be resilient in our quest to create and sustain momentum for the organization and people we serve.